About UPLevel

Established in 1970, UPLevel is a trusted and respected mid-sized industry leader with over 130 employees serving national and regional credit operations providing:

  • Business process outsourcing
  • Customer care contact management
  • Financial care contact management
  • Credit investigations
  • Due diligence solutions
  • First party and third party accounts receivable management
  • Debt recovery solutions

Clients range from large national banks and financing companies, to credit unions, telecommunications companies, utilities, Universities, and smaller, more regional businesses that choose to outsource credit related business processes and recovery efforts.

Recognized for outstanding growth, innovation, and culture, CRM/UPLevel has earned many awards and nominations including:

  • Profit 200 List of Canada’s Fastest Growing Companies
  • Canada’s Top 100 Employers
  • Canada’s Top 10 Most Admired Cultures
  • Chamber of Commerce Business Excellence Awards
  • Family Enterprise of the Year
  • First party and third party accounts receivable management
  • Accredited Evolved Enterprise

The UPLevel culture creates a positive, progressive environment where excellence is the expectation and every member of our work family is valued. As a result, our clients tell us we stand alone in our ability to deliver both performance and a rich customer experience consistently through every phase of the accounts receivable process.

“CRM/UPLevel has a well-established performance culture focused on the customer experience which differentiates UPLevel in a market rich with competitors.”

- Asher Shaikh
Group Manager Agency Oversight
TD Canada Trust

Memberships & Sponsorships

UPLevel contributes to our industry and beyond by investing in the following organizations:
  • International Association of Credit and Collection Professionals (ACA International)
  • Receivables Management Association
  • Ontario Society of Collection Agencies
  • Chamber of Commerce
  • Virgin Unite People Innovation Network
  • Maverick 1000
  • Credit Union Professionals Association
  • Credit Institute of Canada
  • United Way
  • World Vision

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