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Industries


UPLevel has a proud history since 1970 of serving many industry sectors with dedicated, specialized teams ensuring customized processes and targeted customer experiences.

Financial Institutions

UPLevel recognizes Canadian financial institutions as being global pioneers of strength and best practices. With UPLevel’s expertise and experience, be assured you have an agency partner who will expertly recover your funds and protect your brand and reputation. UPLevel has an impressive track record of successfully recovering all phases of aging accounts from early to late stage, both first party and third party:

  • loans
  • credit cards
  • mortgages
  • lines of credit
  • overdrafts
  • insurance products
  • auto financing

– Managing the full scope of delinquent and written off accounts while delivering a positive and compelling customer experience.

Performance Culture Differentiates UPLevel and Raises Bar

“UPLevel has a well-established performance culture focused on the customer experience which differentiates UPLevel in a market rich with competitors. It is the link between creating a comfortable customer experience while raising the bar on performance targets, their energetic staff striving for service excellence and strong management team that have made UPLevel a valued business partner.”

Asher Shaikh
Senior Manager, Vendor Management
TD Bank Group

Zero Complaints – A Trusted and Reliable Partner

“UPLevel has been a trusted and reliable partner of ours since 2003 in both First Party Accounts Receivable Management and Third Party Recoveries. We have been very pleased with their success rates. UPLevel contributes significantly to our success by having a direct impact on our overall decrease in our Allowance and reduction in delinquency.

UPLevel always protects Alterna’s brand, interests and reputation. With zero complaints, they have the dedicated ability to balance member focus with the achievement of impressive results.”

Nancy Amyot
Manager, Fraud & Collections
Alterna Savings – Alterna Bank

UPLevel Excels in Performance and Quality

“UPLevel has been a partner to Chase since 2003… the management and staff at UPLevel have excelled in both the performance on the portfolio and the quality of each customer service interaction. UPLevel consistently achieves top marks in compliance and security audits and are always willing to work to navigate changes and implement solutions to solve industry challenges.”

Ken Beaudoin
Senior Operations Manager, Chase Card Services
JP Morgan Chase

Government

A trusted and approved vendor for all levels of government, UPLevel provides consumer handling with steadfast commitment to regulatory compliance and reporting solutions. UPLevel employs a dedicated team trained and experienced in recovery for municipal, regional, federal and crown corporation clients.

Long-Term Trusted Partner

“UPLevel has been a long term trusted partner with the City of Stratford Housing Division and has served our needs well over more than three decades. They are highly effective, very easy to deal with, they do not attract complaints and they recover our funds in a way that protects our reputation.”

Ellen Balmain
City of Stratford Consolidated Municipal Service Manager
Stratford and Perth County

Highly-Engaged, Responsive Team

“We were impressed by their culture, their knowledge and their responsiveness to our needs. During visits to their office we noticed that their team is highly engaged, and eager to please. We are happy to have selected UPLevel and look forward to our ongoing partnership. ”

Federal Government Recovery Program

Higher Education

UPLevel’s debt recovery professionals have focused experience serving the higher education sector. UPLevel knows the higher education sector well and understands that the University or College’s reputation and the student experience are paramount.

UPLevel’s Recovery Rate Surpasses Expectations

“UPLevel has proven to be an excellent, responsive and reliable partner for Ryerson. Their current recovery rate of 50% is surpassing our expectations and we’ve not received one complaint from a student dealing with UPLevel.

We’re very happy that we selected UPLevel through our RFP process and would recommend them to other Post Secondary clients.”

Doug Furchner
Manager, Credit and Collection Services
Ryerson University

A Valued Partner Colleges Can Trust

“Centennial College has recently completed an extensive RFP process and selected UPLevel as our trusted vendor partner for debt recovery. We have worked with UPLevel since 2008 and consider them a strong partner with excellent recoveries and service. They treat our students well and protect our reputation. We would recommend them to other Colleges looking for a partner they can trust.”

Shannon Brooks
Director Finance
Centennial College

Telecommunications

UPLevel has proven results and is happy to have been consistently selected from a large pool of competitors to provide both first party and third party solutions for this industry.

Continuous Growth & Strong Performance

“UPLevel has a strong customer service philosophy which is embedded throughout the entire organization - from their leadership through to their policies and procedures. They have a commitment to continuous growth and strong performance and have been a valued partner of Rogers since 2012.”

Virginia Foster
Director, Credit Collections & Recovery Mgmt
Rogers Communications

Top Annual Audit Score

“After an extensive review of all agencies, UPLevel has earned the top annual audit score for Rogers”

Anthony Sabatelli
Senior Manager, Vendor Policy & Performance
Rogers Communications

Highly-Engaged, Responsive Team

“We welcomed UPLevel to our group of Agency partners in 2012. In our industry, brand, reputation and customer experience remain top priority as we aim to achieve all of our key collection objectives annually. Through our site visits and team interactions, it was clear UPLevel has taken a customer first approach in managing their collections strategies and customer relations.”

National Telecommunications Provider

Corporations

UPLevel assists corporations of all sizes throughout the credit process. From adjudication to securitization to expertly managing accounts receivable, UPLevel brings over 45 years of experience to the partnership and are here to help keep your bottom line strong.

UPLevel Puts Their Heart Into Recovery

“UPLevel has worked hard on the many accounts I have placed with them. I believe that any recovery possible on these accounts was made. If UPLevel can’t collect it, I don’t believe it’s collectible… I have never wanted to change from UPLevel because they put their heart into it.”

Sue Breen
National Credit Manager
Home Hardware National Head Office

Finance & Lease Companies

UPLevel’s experience collecting on lease agreements and coordinating asset returns for clients provides a dual-level approach to collections that many clients enjoy and recommend. Our unique Credit Bureau status and national PPSA and search databases provide immediate access to information that strengthens our resources and performance.

UPLevel Proven Consistent and Dependable

“Pitney Bowes have been doing business with UPLevel for years now and we have been very satisfied with the quality of the work that they have given us, and we will continue to work with them in the future. They have proved themselves consistent and dependable.”

Avanelle Pond
Audit and Recovery Specialist
Pitney Bowes Global Credit Services

Energy

Recovery, skip tracing, and reporting solutions uniquely designed and delivered for the utilities sector. UPLevel employs a team of collection professionals specifically trained and excelling in the recovery of overdue utility accounts.

Passionate, Professional & Highly Engaged

“My initial impressions of Tracey and team were that they were a highly energetic, passionate, professional and highly engaged workforce. We found that UPLevel encompassed the qualities, outlook, and expertise necessary to support Hydro One in its on-going commitment to be considered a trusted, competent and customer-centric regulated utility. In our dealings with UPLevel, they have presented themselves as a solutions based organization with a fresh outlook on revenue recovery... this we expect will render considerable value to Hydro One...”

Frank DelMedico
Manager, Credit and Collections
Hydro One Networks

More Communication and Positive, Constructive Solutions

“UPLevel provides more communication and clarification than from any other agency. UPLevel presents positive, constructive solutions to recovery when required.

UPLevel’s reporting is far more succinct and clear and it shows that UPLevel is truly proactively evaluating the inventory and ensure recoveries are maximized on all accounts. UPLevel reviews their batch performance continuously.”

Margaret Nuttall
Contact Centre Manager
Union Gas Limited/a Spectra Energy Company

Long Term Relationship

“Edward Fuels Limited has been using the debt recovery services of UPLevel for the past 20 years. This long term relationship has been successful and easily measured by the dollars recovered on our accounts. We would recommend them to anyone.”

Maura Clarke
Credit Manager
Edward Fuels

Small & Medium Sized Businesses

UPLevel partners with you to recover your outstanding accounts while you focus on growth strategies for your company. With client relationships that span decades, UPLevel protects your brand and reputation while providing solid performance and agile response to your needs.

UPLevel Reaches 87% Recovery Rate

“On a performance basis, UPLevel has been very effective, in fact, in the initial phases of recovery we have an 87% recovery rate and that is far superior to what we have experienced in the past.

We know they have our best interests in mind each and every day and they’ve made us money, they’ve made us look good, they’ve made me look good; it’s been a very, very solid relationship.”

Serge Moraca
President
Meducom International

Exceeded our Expectations

“Your Team has been outstanding. We are so impressed with your professionalism when dealing with our delinquent customers and the success rate of collection of full outstanding amounts. You have exceeded our expectations in so many ways.”

Rebecca Winter
General Manager
Tangarine Concepts Corporation

President Tracey Ivanyshyn shares, “We understand business. We’ve run our own since 1970. Small and medium sized enterprises are the backbone of the economy and your operation relies on cash flow and a strong bottom line. We’re here to help.”

Agri Businesses

UPLevel’s roots began in the heart of Southwestern Ontario’s farm belt and our team of Agri Specialists have the background required to handle your accounts with the expertise you expect.

High Balance Account Specialists – Exceptional Results

“Over our more than 25 year relationship, UPLevel and IntegResolve have consistently excelled at meeting our loan administration needs. They make it their priority to understand our unique needs and deliver exceptional results... [UPLevel] is a partner we can truly rely on. Their Accounts Receivable team is second to none, recovering outstanding accounts with integrity and protecting our reputation every step of the way. They specialize in high balance accounts and have an excellent track record returning funds to our bottom line.”

Jaye Atkins
CEO
Agricultural Credit Corporation

Transportation

UPLevel has extensive experience in the Transportation Industry - across the scope of the sector - for international auto manufacturers to national and regional transportation providers. Whether your customers are leasing vehicles or hire you for logistics or for transport solutions - large or small we will focus on fully understanding your specific needs and deliver results to exceed your expectations.

“Voyageur has had a successful, trusted, partnership with UPLevel for decades. UPLevel has been the right fit for Voyageur through each stage of our growth. We find them to be highly effective and consistently deliver on both recoveries and customer experience. We trust UPLevel as an extension of our brand and we feel protected by UPLevel.”

Theresa Matthews
President
Voyageur Transportation

Don't see your industry listed? For decades we have partnered with many businesses small and large and we believe we can assist yours too. Please contact us for more information.

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